FAQ

Almost all rental operators offer BASIC and PREMIUM packages - these are given all kinds of titles (All Inclusive, Bonus, Value ...). The PREMIUM package includes additional services and in particular, the best insurance with the lowest possible deductible. In addition, one-way fees, gas canister fees, cleaning fees, a camping table and chairs, local taxes, or child car seats can also be included.
 However, you should still compare rates as sometimes it can be cheaper booking the BASIC rate and paying for the additional extras at pick up, instead of booking the PREMIUM package with us. You will receive both options prior to booking and can then choose your preferred option.

This refers to several individual leases with one or multiple rental operators, whose rental days are added together to give a long-term rental rate. This combination may also be available between Australia and New Zealand or the USA and Canada, if the individual rental operators of the main businesses offer vehicles in both countries.

We have created an separate point for this in the service menu – the subject needs more than just a few words. For more information, please click on “Travelling with Children“.

Motorhomes may only be picked up and returned at the depot of the rental operator during depot opening hours. In Australia and New Zealand, you may also pick up the vehicle directly on the day that you arrive when arriving on an international flight. However, you should think about this carefully: your flight may be late or you may have delays when travelling to the depot. When at the depot, it is also not safe to assume that you will receive the vehicle immediately – you may experience wait times, especially during peak season. Based on this, we recommend booking an overnight stay before picking up your vehicle. If you are unable to pick up the vehicle as planned, you will not receive any compensation for unused days. 
You should also allow extra time when planning your vehicle return time- things such as traffic can cause delays. For example, if you have an early morning flight departure, it may be more comfortable booking an overnight stay the night before.



This is dealt with in the same way with all rental operators : we will gladly notify the rental operator of any routes that you are planning and that require authorization, either together with the booking or before your departure.
 However, you must always also declare the routes when picking up the vehicle. The authorisation is then issued unless there are any compelling reasons not to do so (e.g. weather conditions). It is, however, possible that you will not have final authorization even when picking up the vehicle, but will instead be requested to call the rental operator before travelling on a route that requires authorization. Weather conditions may also change on short notice. No rental operator will willingly deny you authorization if there is no reason not to do so. This measure is only for your own safety!
 Needless to say, having authorization does not absolve you of using due caution, if, for example, you cross through waterways or flooded roads.

For visitors to Australia and New Zealand, please take into account that it is NOT enough just to have the “international” driving licence or certification. For the USA / Canada, this is handled differently depending on the rental operator. A standard Australian driver’s license is fine for rentals in the US, Canada and New Zealand. For more detailed information please contact our team.

You can find further information on licences and weight limits here.

The security certificate protects you, as a customer, from the loss of payments already made in the case of insolvency on the part of the travel agency. bestCAMPER customers receive a security certificate with every booking.

Payments can only be made via credit card. As our bank is located overseas, you may be charged a small fee by your bank for international transactions.

We will be happy to advise you personally by telephone with our wealth of experience and knowledge from personal travels in the destination countries.
You can normally reach us by telephone from Monday to Friday between 9 a.m. and 6 p.m. We try to respond to your email requests as quickly as possible, and usually do so within a few hours.

Our telephone numbers are as follows:

D: +49 89 - 74 34 19 96

CH: +41 31 - 51 10 517

A: +43 720 - 511 921

With our price calculator, you can quickly and easily view a concise price list for the vehicles on offer. Please state the actual number of people travelling as some charges are calculated per person and also so that you will only be shown the registered vehicles that are relevant for you.
In the price list, you can receive a non-binding offer by clicking, “Request a Quote”. Here you can also find detailed information on the services, vehicle model, and rental conditions.

WE

• design and arrange many things by ourselves
• take special offers into consideration immediately
• do not produce any high-gloss brochures or similar waste
• send information economically and conveniently as a PDF document by email

YOU

• do some of the work for us by getting information from our website
• express your preferences and require little personal advice

TOGETHER

• we both benefit from this

Here at bestCAMPER, we still provide personal service. For this reason we ask that you return the travel registration, which you received with your non-binding offer, to us via fax or as a scanned email attachment (PDF). Please do not forget to include both signatures. Upon receipt of this, we will immediately send you confirmation of receipt and take a look at your booking. We will get in touch with you regarding any questions or potential issues. Otherwise, we will carry out the booking with the rental operator and after reconfirmation, we will send you your travel confirmation and invoice. All of this normally takes place within 2 working days.

In New Zealand, only vehicles certified for “freedom camping” may be parked outside camping sites or holiday parks.
This certification not only requires appropriate sewage and toilet facilities but also a corresponding inspection by a certification authority. For this reason, it cannot be automatically assumed that a vehicle with shower/WC facilities has an appropriate certificate.
However, accommodation options outside camping sites and holiday parks are very limited nowadays – “wild camping” is only possible in exceptional cases.

In New Zealand, some rental operators charge a diesel tax per 100 kilometres travelled when you return a diesel vehicle. This charge is normally included with PREMIUM packages – please take this into consideration when comparing prices. The costs are displayed in our price list.

This refers to a rollover accident not involving any third parties, e.g. rollover due to high speed or collision with an animal.

Payment/registration takes place principally by SMS or online. You should take signs for toll roads very seriously, as otherwise a fee of just a few dollars may increase to more than 100 dollars.
 The APOLLO Group (Apollo, Cheapa, Hippie and STAR RV) now offers the ability to buy a package on site in Australia. For AU$29, you can generally spend up to AU$50 on toll roads and no longer need to worry about the matter.



With most rental operators, interior furnishings are fully included in the price. This includes kitchen equipment with pots, dishware, cutlery, and personal equipment such as a sleeping bag or duvet, pillow, bedding, and one towel per person.
 Please pay attention to the services included with the respective vehicle.

As the leaseholder, you are completely and solely responsible for any damages incurred to the vehicle by excess cooling, frost, or freezing of the tank, water boiler, and pipes. These costs are not covered by any insurance. Please note the instructions given to you by the respective rental operator; the following generally applies:

If temperatures are expected to be below freezing, all pipes as well as water and chemical tanks must be drained. If freezing temperatures are expected, the rental depot will already have drained all water and made the vehicle “winter-proof” before departure to protect against possible freezing. "Winter-proof" means that the water has to be drained from all tanks. Afterwards, the fresh water tank may no longer be filled with water and the water supply cannot be used. There is no water available in the vehicle. The renter must then purchase their own water in bottles and any resulting costs for drinking water must be paid by the renter themselves. Sinks, showers, and toilets cannot be used. It may be possible to use the toilet in some cases, provided that it is flushed using a windshield antifreeze product. In severe frost, however, the use of toilets is not possible even with this method, and you will have to find public toilets.

It is the sole responsibility of the renter to winterise or return the vehicle in a winter-proof state, in case the winterisation has not been done when the vehicle is picked up in a warmer area or if it is removed during the journey. In the case of a violation, regardless of the prevailing weather conditions when returning the vehicle, a fee will have to be paid. When planning your route, please bear in mind that camping sites in some areas may be closed in winter. Even some roads, especially in the mountains, may be partially inaccessible in winter conditions.

In the USA and Canada, whether the furnishings are already included with the packages or are mandatory costs to be paid locally depends on the rental operator. Normally, kitchen equipment includes pots, dishware, cutlery, etc. and personal equipment consists of a sleeping bag or duvet, pillow, bedding, and one towel per person. 
Please review the services included with the respective vehicle or ask our team directly.