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Rental Conditions

Spaceships

Introduction:

All services and inclusions avaliable will be shown on our website and we will automatically apply any special offers (such as Early Bird or Long Term discounts). Please read carefully all general information that is supplied within the offer, especially with respect to amendments and cancellation conditions.

Insurance:

All packages include basic insurance cover with an excess of AUD 3,000. You are able to reduce this excess by purchasing additional insurance when picking up the vehicle. Details of these costs will be included in our offer.

Single Vehicle Rollovers are considered a breach of our terms and attract an AU$5000 excess.

Alternatively you can book the Premium Package which includes the comprehensive insurance cover and additional included items. Damage to the roof structure, the underbody, one windscreen and two tyres are only covered in the Premium Package.

As a another alternative, we also offer our Standard Plus Package, which is coverage from a German insurance policy. Information on this "Exclusion Policy" can be found within our offer or on our website.

Insurance will not cover damage caused by negligence; salt water or driving through flooded areas; single vehicle accidents; using wrong or contaminated fuel; awnings; or personal belongings.

Deposit:

The bond amount will be authorized/blocked from your credit card. The bond will be released when the Vehicle is returned provided no damage has occurred. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded to you if we are successful in recovering the costs of the damages from the third party. You acknowledge that you must pay for anything not covered by insurance or the Bond.

Deposit processing fees: Please note that the supplier charges credit card fees when debiting the deposit.

Only in the case of damage will the deposit be deducted from the credit card. Credit card fees of 2.2% for Visa/MasterCard and 5% for American Express apply. 

When booking the Premium Package, only one copy of the credit card will be made.

Deductible:

The damage excess will be charged per incident regardless of the cause of the damage, who claims responsibility or if other vehicles are involved.

Free Kilometres/Miles:

All packages always include unlimited kilometres.

One-way Rentals:

The one way rental fee is included.

Children:

Please always advise the age of children at the time of travel and we will ensure that your selected vehicle has suitable child seat restraints. Baby seats, child seats and booster seats are available for hire at an additional cost or may be included in the rental rate. We do not recommend you bring your own child or baby seats as these may not comply with local laws.

Driver:

you are 18 years of age or over and hold a valid current unrestricted or probationary motor vehicle driver’s licence (learner’s permits are not acceptable)
 

 

Combined Rentals:

If you travel in New Zealand first you get the multiple rentals discount off your Australia Rental. This can only be redeemed at the time of booking only both in Australia and New Zealand together.

Price Calculation:

Prices are calculated per calendar day. The day of pick up is considered as Day 1 and the day of drop off is the last day, regardless of the pick up or drop off time. For example a rental from the 1st to 10th of the month will be a 10 day rental. Long term discounts are available from 21 days onwards.

Driving Locations:

You must only use the Vehicle on sealed roads.
You must not, unless authorised in writing by us, drive or take the Vehicle:

  • on any road which is closed or restricted
  • on beaches or through streams, dams, rivers or floodwaters
  • to any other area which we have, in our discretion, advised you not to enter.

 

Tax:

Australian GST (currently 10%) is included in all packages.

Vehicle Pickup and Dropoff:

Pick up and drop off of the vehicle is possible at the specified depot within the depot hours, which you are able to find on our website. 

Only with the Premium Package: After hours service:This is a FREE service available when requested from Sydney, Brisbane or Cairns. It enables travellers to pick up and drop off when ever it suits them best. For example if their flight arrives at night they can still collect a Vehicle that evening. 

A transfer from the airport to the depot is only included with a minimum rental period of 21 days and pick up in Sydney, Brisbane or Cairns. All other transfers are at your own expense.

General Information:

The rental company reserves to the right to provide a similar sized or larger vehicle with all the same features and inclusions should circumstances deem this necessary (eg, if the allocated vehicle was damaged immdiately before you hire). Any additional costs regarding a larger vehicle such as fuel and ferry costs are at your expense.

The rental company reserves the right to charge administration fees for the handling of any traffic fines issued during your hire. All fines must be settled directly with the issuing authority.

You are required to monitor oil and water levels of the vehicle. Please keep the receipt should you be required to purchase engine oil and this will be refunded to you at the end of your hire.

Please read carefully the vehicle company conditions with respect to vehicle damage and insurance excess.

The credit card fees for the deposit can be found in the "Deposit" section. All other pay at pick up charges will incur the following credit card fees:

2.2% Visa/MasterCard and 5% American Express

Cancellation:
  • bis 22 Tage vor Übernahme:
    10 Prozent des Rechnungsbetrags, jedoch mindestens EUR 150,-

  • bis 21-7 Tage vor Übernahme:
    30 Prozent des Rechnungsbetrags

  • ab 6-1 Tage vor Übernahme:
    60 Prozent des Rechnungsbetrags

  • ab dem Tag der Übernahme:
    95 Prozent des Rechnungsbetrags

Keine anteilige Erstattung bei vorzeitiger Rückgabe oder verspäteter Abholung.