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Rental Conditions

Redsands Campers

Introduction:

All services and inclusions avaliable will be shown on our website and we will automatically apply any special offers (such as Early Bird or Long Term discounts). Please read carefully all general information that is supplied within the offer, especially with respect to amendments and cancellation conditions.

Insurance:

All packages include basic insurance cover with an excess of AUD 8,000. You are able to reduce this excess by purchasing additional insurance when picking up the vehicle. Details of these costs will be included in our offer.

Alternatively you can book the Premium Package which includes the comprehensive insurance cover and additional included items. Only the Premium Package covers single vehicle accidents, towing/rescue costs and damage to windscreen and tyres.

As a another alternative, we also offer our Standard Plus Package, which is coverage from a German insurance policy. Information on this "Exclusion Policy" can be found within our offer or on our website.

Damage to the roof structure and the underbody will be charged up to $8,000, even if additional insurance is purchased.

Insurance will not cover damage caused by negligence; salt water or driving through flooded areas; using wrong or contaminated fuel; awnings; or personal belongings.

Deposit:

The security bond will be collected at the time of entering into the Rental Agreement. Payment of the bond must be made by credit card. Debit cards cannot be used for payment of the bond. The credit card used must be in your name, as hirer, or in the name of an additional driver listed in the Rental Agreement.

Deposit processing fees: Please note that the supplier charges credit card fees when debiting the deposit.

2% Visa and MasterCard

Deductible:

The damage excess will be charged per incident regardless of the cause of the damage, who claims responsibility or if other vehicles are involved.

Free Kilometres/Miles:

All packages always include unlimited kilometres.

One-way Rentals:

A one way hire fee is charged for all hires where pick up and drop off are in different locations. The fee will be shown in our price list and our detailed offer. The one way fee is waived for each rental segment of 21+ days.

Children:

Please always advise the age of children at the time of travel and we will ensure that your selected vehicle has suitable child seat restraints. Baby seats, child seats and booster seats are available for hire at an additional cost or may be included in the rental rate. We do not recommend you bring your own child or baby seats as these may not comply with local laws.

Driver:

A current, full, nonprobationary, motor vehicle driver’s licence is required for all drivers. If a driver’s licence is not in English, then an international driver’s licence is required. The original licence must be presented at the time of collection of the Vehicle when each driver is present.The licence must not be a probation licence, have been held for a minimum of 2 years and be valid for the entire duration of rental.
All drivers must be 25 years of age or older and be noted as a driver in the Rental Agreement.

Combined Rentals:

Multiple rentals can be combined within 3 months to receive long term discounts for all rentals, providing all bookings are made at the same time.

Price Calculation:

Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick up is counted as day one of the Rental Period, regardless of pick up time. The day of the Vehicle’s return is counted as the final day of the Rental Period regardless of the return time.

Driving Locations:

The Vehicle is not permitted to be driven below the high tide mark, on any unformed track, the Canning Stock Route, Fraser Island and the Old Telegraph Track section of Cape York. RedSands may restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the Rental Period.

Tax:

Australian GST (currently 10%) is included in all packages.

Vehicle Pickup and Dropoff:

Pick up and drop off of the vehicle is possible at the specified depot within the depot hours, which you are able to find on our website. Transfers are not included.

General Information:

The rental company reserves to the right to provide a similar sized or larger vehicle with all the same features and inclusions should circumstances deem this necessary (eg, if the allocated vehicle was damaged immdiately before you hire). Any additional costs regarding a larger vehicle such as fuel and ferry costs are at your expense.

The rental company reserves the right to charge administration fees for the handling of any traffic fines issued during your hire. All fines must be settled directly with the issuing authority.

You are required to monitor oil and water levels of the vehicle. Please keep the receipt should you be required to purchase engine oil and this will be refunded to you at the end of your hire.

The 4WD Camper must be returned in a clean condition. This includes the kitchen (all plates and utensils must be washed and in clean condition), roof top tents and vehicle. Clients can opt to pay a minimum cleaning fee of $250 should they wish to return the vehicle dirty. This fee may be increased if the vehicle is deemed to be returned in exceptionally poor condition. This will be determined by the check in staff upon return.

All RedSands Campers vehicles are fitted with vehicle tracking equipment that captures data such as location, kilometres travelled and speed of travel. This information is collected and used for fleet management purposes and client safety. 

Please read carefully the vehicle company conditions with respect to vehicle damage and insurance excess.

The credit card fees for the deposit can be found in the "Deposit" section. All other pay at pick up charges will incur the following credit card fees:

2% Visa and MasterCard

Cancellation:
  • bis 55 Tage vor Übernahme:
    15 Prozent des Rechnungsbetrags

  • 54-35 Tage vor Übernahme:
    45 Prozent des Rechnungsbetrags

  • 34-29 Tage vor Übernahme:
    65 Prozent des Rechnungsbetrags

  • ab 28 Tage vor Übernahme:
    95 Prozent des Rechnungsbetrags

Keine anteilige Erstattung bei vorzeitiger Rückgabe oder verspäteter Abholung.

SBAV coverages:

Die Selbstbehalts-Ausschluss-Versicherung "SBAV" deckt nicht alle Risiken ab, die von der Versicherung des Vermieters gedeckt sind. Diese Versicherung ist immer im Premium-Paket enthalten.

Die nachfolgende Aufstellung gibt Ihnen eine Übersicht über die wichtigsten Risiken. Die Tabelle erhebt keinen Anspruch auf Vollständigkeit. 

 Coverage SBAVCoverage Premium Package
Accident involving another vehicle
Accident not involving another vehicle
Accident involving an animal
Roof
Underbody
Tyres (2)
Windshield (2)
Awning
Towing expenses
Water damage
Theft
Vandalism
Third party property